Privacy Policy
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Welcome to Ricy's 411 Grills.
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Your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, mobile app, social media pages, or place an order with us.
Effective Date: 19th August, 2025
Last Updated: 6th October, 2025
1. Information We Collect
We may collect the following types of information when you interact with us:
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Personal Information: Name, phone number, email address, delivery address, and payment details.
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Order Information: Details of your food orders, delivery preferences, and feedback.
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Technical Information: Device type, IP address, browser type, and app usage data to help us improve our services.
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Optional Information: If you contact us or participate in promotions, we may collect details such as your social media handle or feedback.
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2. How We Use Your Information
We use your information to:
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Process and deliver your food orders efficiently.
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Provide customer support and respond to inquiries.
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Improve our menu, app, and customer experience.
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Send you updates on orders, promotions, and special offers (only if you’ve opted in).
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Comply with legal and regulatory requirements.
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3. How We Share Your Information
We do not sell or rent your personal data. We may share your information only with:
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Delivery Partners to complete your orders.
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Payment Processors for secure transactions.
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IT and Marketing Service Providers who help us operate our website, app, or promotional campaigns.
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Legal Authorities if required by law or to protect our rights and safety.
All partners are required to protect your data and use it only for legitimate business purposes.
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4. Data Security
We take appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and regular audits.
5. Data Retention
We keep your data only as long as needed to provide our services, fulfill legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymize your data.
6. Your Rights
Depending on your location, you may have rights to:
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Access or request a copy of your personal data.
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Correct inaccurate information.
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Withdraw consent for marketing communications.
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Request deletion of your data (subject to legal obligations).
To exercise these rights, please contact us at ricys411@gmail.com.
7. Cookies and Tracking
Our website and app may use cookies or similar technologies to enhance your experience, such as remembering your preferences or improving site performance. You can manage or disable cookies through your browser settings.
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8. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date. Please review it occasionally to stay informed.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
📧Email: ricys411@gmail.comll
💬 WhatsApp (+234) 809 7711 880
Ricy's 411 Grills - Where you get grills that thrill.
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